Xtreme Gardening Azos Beneficial Microbes

60 Day returns

Professor Monstera's Rare Plant World, specialises in a range of hydroponic,  supplies and equipment to enhance your rare plant gardening. Based in Central Coast, our range of products is available online for delivery across Australia. Find out about our warranty and 60 day returns below.
 

60 Day Change of Mind Returns 

• We will provide a refund, exchange or store credit where you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 60 days after your purchase.
• If you don’t have your receipt or bank statement showing the purchase, date and amount, we will attempt to find the transaction. If we can’t validate the sale, no refund will be provided.
• Goods must be returned to us at your cost. 
• If products are shipped back, the original packaging must be intact without marks otherwise a 20% restocking fee will be applied. 

Exceptions

To protect customers from receiving second hand goods, we do not accept refunds or returns for some products. The following products are sold on a strict no refund or return policy, unless they fall under a warranty claim:

• Nutrients, additives, growing media -These products must be stored in a controlled environment and once they have left our warehouse we can no longer guarantee that they have been stored properly.
• Lamps / Lights / CFL's
• Custom made items - eg. NFT channels and aluminium frames cut to specification.
• Special order items - for products not regularly stocked. 
• Items cut to size - any items specifically cut to size at your request.
• Commercial quantities 
   

Warranty Claims 

At Professor Monstera's Rare Plant World we choose our product range carefully to ensure the products we sell are of high quality. If we notice a product line has been returned multiple times, we will discontinue the product this is why your feedback and product reviews are much appreciated to maintain the high quality of the products we offer. 

Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees under Australian Consumer Law. 

We will provide a refund, exchange or store credit where goods are faulty and within their warranty period.

We will provide a refund, exchange or store credit where goods are wrongly described, different from a sample shown to you, this claim must be lodged no longer than 14 days of receiving your order.

We will provide a refund, exchange or store credit where goods are missing a component, damaged or lost in transit, this claim must be lodged no longer than 7 days of receiving your order.

60 Day returns

Professor Monstera's Rare Plant World, specialises in a range of hydroponic,  supplies and equipment to enhance your rare plant gardening. Based in Central Coast, our range of products is available online for delivery across Australia. Find out about our warranty and 60 day returns below.
 

60 Day Change of Mind Returns 

• We will provide a refund, exchange or store credit where you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 60 days after your purchase.
• If you don’t have your receipt or bank statement showing the purchase, date and amount, we will attempt to find the transaction. If we can’t validate the sale, no refund will be provided.
• Goods must be returned to us at your cost. 
• If products are shipped back, the original packaging must be intact without marks otherwise a 20% restocking fee will be applied. 

Exceptions

To protect customers from receiving second hand goods, we do not accept refunds or returns for some products. The following products are sold on a strict no refund or return policy, unless they fall under a warranty claim:

• Nutrients, additives, growing media -These products must be stored in a controlled environment and once they have left our warehouse we can no longer guarantee that they have been stored properly.
• Lamps / Lights / CFL's
• Custom made items - eg. NFT channels and aluminium frames cut to specification.
• Special order items - for products not regularly stocked. 
• Items cut to size - any items specifically cut to size at your request.
• Commercial quantities 
   

Warranty Claims 

At Professor Monstera's Rare Plant World we choose our product range carefully to ensure the products we sell are of high quality. If we notice a product line has been returned multiple times, we will discontinue the product this is why your feedback and product reviews are much appreciated to maintain the high quality of the products we offer. 

Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees under Australian Consumer Law. 

We will provide a refund, exchange or store credit where goods are faulty and within their warranty period.

We will provide a refund, exchange or store credit where goods are wrongly described, different from a sample shown to you, this claim must be lodged no longer than 14 days of receiving your order.

We will provide a refund, exchange or store credit where goods are missing a component, damaged or lost in transit, this claim must be lodged no longer than 7 days of receiving your order.

Shipping Policy

Professor Monstera offers flat-rate shipping Australia-wide for standard-sized items:

• NSW, ACT, QLD, VIC, SA: $14.95
• WA: $19.95
• TAS: $24.95
• NT: $24.95

Additional charges may apply for bulky/oversized items and deliveries to remote locations.

Orders under $1000 may default to "Leave in a safe place" with some couriers unless you specify otherwise in the checkout notes.